Friday, July 19, 2013

Wally Online Order Info....oh, look at those great books!

Hey, I have to admit, I got a little distracted with my post yesterday.  It ended up being more about the books than about how easy it is to order them from Wally.  What I SHOULD have shared was that when you order online from them, they send you an e-mail when your order ships to the store and another one when the order is available for pick up at the store.

Here's a tip... only the person whose name is on the order can pick it up.  The first time I ordered, I did it under my husband's name, as he already had an online ordering account with them, and I didn't see a need to make one for myself.  So, I show up at the store, and they won't let me have MY SMOOTHIE MAKER, because HIS name is on the order, not mine.  So, before that happens to you, make sure you put both your names on the account.  Even though I'm a "Catherine," I changed the name on the account to "Jim and Cathy" (as a first name).  So now either one of us can pick up any order we submit. (You can also add an alternate pick up name.)  When I picked up my book order, the Wally associate actually complimented me, "Both names, very smart."  Well, thank you!

Another tip... you have to print out the e-mail that says your order is ready for pick up and TAKE IT WITH YOU!  I usually just print the first page, as it usually has all the necessary info on it.  When you enter the service department, look for a big sign overhead that says "Order Pickup."  DO NOT stand in the line with all the returns!  Yikes!  You could be there forever, just to find out you're in the wrong line.  If there is no one at the order pick up counter, there will be something there to notify an employee of your presence.  I think you push a button on the credit card slider (what's that thing called, anyway?).  Someone will come and help you.  They'll get your order in the back and then open it so you can see everything.  If you decide not to keep something in your order, they will refund your credit card on the spot.  In my recent book order, I accidentally ordered two of the book by Stuart J. Murphy, so I only kept one, and later that day I got an e-mail from Wally showing that the money was refunded to my credit card.  Nice.

So, there you go.  All the information I wanted to share about ordering from Wally.  I just got so excited (and distracted) about the great books!


I'd love to hear from you! Catherine